Advance technical support onsite in Moncton with Bulloch troubleshooting, ticket ownership, and customer guidance at Dover Fueling Solutions.
The Escalation Analyst bridges Level 1 customer service support and Level 3 teams. This full time position handles urgent and stalled tickets. It focuses on complex hardware and software troubleshooting, service level agreements, and explicit communication across teams.
Key Responsibilities:
- Own high priority and complex escalated tickets
- Serve as the primary contact for escalated issues
- Diagnose difficult Bulloch hardware and software problems
- Guide and train support analysts
- Coordinate departments for swift issue resolution
Requirements:
- Minimum three years in customer or technical support
- Deep understanding of company products or software applications
- Familiarity with Bulloch hardware and software
- Experience with ticketing and remote diagnostic tools
- De escalation, problem solving, and communication skills
Apply technical troubleshooting, escalation ownership, and customer communication skills as a Dover Fueling Solutions Escalation Analyst.
📌 Escalation Analyst Technical Support (Moncton)
🏢 Dover
📍 Moncton