AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

- Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

- Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

- Be Humbly Confident

We bring expertise, confidence, and robust opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

- Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service,



and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

- Account Ownership & Retention
- Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
- Serve as the primary customer relationship manager for all assigned accounts.
- Maintain strong customer relationships to maximize retention and long-term satisfaction.
- Monitor account performance, customer concerns, and potential churn risks.
- Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

- Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
- Proactively engage customers to secure additional freight opportunities.
- Prepare competitive freight quotations while maintaining targeted gross profit margins.
- Track quoted opportunities, conversion rates,



and overall book growth.
- Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

- Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
- Establish and maintain a consistent schedule of customer business reviews.
- Present account performance, service metrics, growth opportunities, and improvement initiatives.
- Identify customer risks and address concerns proactively.
- Maintain clear, timely, and professional customer communication.
- Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
- Coordinate with internal departments to ensure issues are resolved promptly and effectively.
- Maintain a customer response time of less than two business hours.
- Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
- Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

- Source competitive freight rates directly from carrier partners.
- Prepare freight pricing and quotations based on customer requirements and profitability targets.
- Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
- Maintain clear accountability between commercial ownership and dispatch execution.
- Provide first-leg support for Pattern/Middle Mile freight when required.
- Participate in Pattern account business reviews as needed, while the ass

📌 Freight Account Manager (Mississauga)
🏢 AMZ Prep®
📍 Mississauga