Technical support leadership and root-cause analysis define this full time opportunity at LOC Software. Work flexibility may be hybrid or face-to-face.

LOC Software delivers retail technology through its configurable ThriVersA platform. This position mentors technical support staff, handles complex escalations, and improves support processes. Experience with payment integrations, POS environments, and cloud solutions supports the work.

Key Responsibilities:

- Mentor technical support staff through advice, coaching, and training
- Escalate and resolve complex technical issues
- Apply root-cause analysis to challenging support problems
- Manage multiple priorities while working under pressure
- Review support processes and documentation for continuous improvement

Requirements:

- More than 10 years of technical and application support experience
- Proactive problem-solving and root-cause analysis skills
- Payment and peripheral integration experience
- OPOS, JavaPOS, or PinPad integration knowledge
- Cloud solution knowledge, including AWS or Azure

Bring technical support leadership, payment integration knowledge, and retail technology expertise to LOC Software’s escalation function.

📌 Technical Support Escalation Manager (Laval)
🏢 Motion
📍 Laval