Bilingual Customer Service Rep/Licensed Insurance Advisor CUSSRV
2 days ago Requisition ID: 1041
What you’ll do Summary
You act as the primary contact for ourtravellers& partners. You create and maintain positivetraveller/partner relationships. You proactively cross-sell and represent the benefits ofTuGoproducts.
Create and maintain positive traveller/partner relationships by responding to questions/problems/changes or escalating them as appropriate.
Respond to partner requests for assistance with locating product information, clarifying coverage questions, and confirming rate calculations. Help guide them on how best to utilize the services available to them on the Partner Platform, as well as answering questions on other claims and TuGo services.
Sell and cross-sellTuGo’sproducts in accordance with established procedures and scripts.
Remainup to dateon all insurance products, procedural changes, industry information, and the computer and phone systems.
Respond to phone inquiries regarding coverage and how to make a claim.
Achieveperformance targets.
Collaborate and communicateeffectively withteam members and all other teams.
Responsively and effectively handleissues.
Look for ways to improvecustomer experience.
Promote and model TuGo culture, values, and brand promise.
Continuously buildprofessional and technical expertise.
Other duties as required.




What you’ll bring Degree or diploma in business or other discipline
2+ years ofexperience in a contactcentreor customer service environment
Excellent written and verbal English plus additional language in either French, Cantonese, Mandarin or Spanish communication skills required
Successful completion of Level One insurancelicence(within1 month of start date)
Ability to learn quickly and apply knowledge of policy wording to accurately sell policies and provide service totravellers
A successful criminal record check is a requirement of the positionas required by insurance councils for licensing
Ability to work our9am-5pm M-F shiftand Saturdays on rotation
Travel insurance industry experience is a highly desired asset
Strong team player and positive contributor
Proficient in MS Office Suite and able to learn applications quickly
Well-developed analytical, problem-solving, and decision-making skills
Able to consistently live our values of valued, effective and trusted
A strong customer experience focus
Apassion for continuous learning and qualified achievement
Contact Centre Hours (Pacific time): M-F 6-5; Sat 7-4. Sat = rotation. Shifts do not change unless required.
* Remote options may be available for those already licensed in BC or Alberta.

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📌 Bilingual Customer Service Rep/Licensed Insurance Advisor (Alberta)
🏢 Tugo Group
📍 Alberta