Drive property services quality for FirstService Residential across Durham Region through inspections, staffing coordination, and client communication. Frequent travel between assigned properties is required.
This Service Manager position leads operations across a condominium portfolio while overseeing Front Desk, Housekeeping, and Superintendent associates. You monitor contracts, Standard Operating Procedures, and site-specific Standing Orders. You also address deficiencies, operational risks, incidents, and service transitions.
Key Responsibilities: Ensure contract requirements and site procedures are followed
Identify risks and prioritize competing property needs
Support property start-ups, takeovers, and service transitions
Respond to incidents and escalate significant concerns




Maintain accurate field activity reports and portfolio updates
Requirements: Three or more years of relevant leadership experience
Background in hospitality, facilities, property operations, or services
Multi-site management experience is an asset
Sound judgment, initiative, organization, and problem-solving ability
Ability to manage multiple priorities and challenging conversations
Apply property operations judgment, quality assurance focus, and service leadership across FirstService Residential’s condominium portfolio.

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📌 Property Services Operations Manager (Ontario)
🏢 FirstService Residential Canada
📍 Ontario