Secondary (high) school graduation certificate
Languages English
Education Secondary (high) school graduation certificate
Experience Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Additional information Personal suitability Client focus
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Employment groups Support for persons with disabilities
Participates in a government or community program or initiative that supports persons with disabilities
Support for newcomers and refugees




Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Veterans
Participates in a government or community program or initiative that supports Veterans
Offers versatile onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
Participates in a government or community program or initiative that supports mature workers
Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Supports for visible minorities
Participates in a government or community program or initiative that supports members of visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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📌 front desk agent (British Columbia)
🏢 PHI Hotel Group
📍 British Columbia