Investigate suspected fraud at CIBC in Toronto using transaction analysis, decision making, and client communication skills. Protect clients while supporting Fraud Operations.
As an Associate Business Systems Analyst, you will review customer profiles, transactions, banking history, and cheque images. You will identify unusual activity, mitigate potential losses, and support accurate case outcomes. The work requires communication, investigation, Microsoft Excel, Microsoft Outlook, COINS, and PRM.
Key Responsibilities:
- Investigate transactions for suspected fraud or unusual activity
- Take appropriate action to mitigate suspected fraudulent losses
- Communicate with external clients about fraud-related issues
- Maintain accurate records and organized reports
- Create daily summary reports using SharePoint applications
Requirements:
- Experience with Microsoft Excel and Microsoft Outlook
- Ability to review customer profiles, transactions, and cheque images
- Decision making skills for investigations and resolutions
- Ability to navigate multiple applications and dual monitors
- Knowledge of CIBC systems and products
Apply investigation, reporting, and client communication skills to support fraud prevention and accurate resolutions at CIBC Toronto.
📌 Associate Fraud Operations Analyst (Toronto)
🏢 CIBC
📍 Toronto