Drive SaaS adoption through customer engagement, usage data, and personalized guidance as a Customer Success Manager at InnovMetric. Help customers achieve measurable business outcomes throughout their journey.

As a Customer Success Manager, you will support strategic accounts from onboarding through renewals. You will monitor customer health, identify risks, and guide customers toward greater value from software solutions. Collaboration spans sales, solution architecture, deployment, product management, and development teams.

Key Responsibilities:

- Support onboarding for strategic accounts and define success objectives
- Monitor product adoption, usage data, and health indicators
- Guide customers toward underutilized features and greater value




- Lead customer check-ins and Quarterly Business Reviews
- Share customer feedback with internal teams for improvement

Requirements:

- Relevant university degree in a related field
- Significant experience in customer success or strategic account management
- Solid communication and trusted relationship-building skills
- Comfort analyzing adoption metrics and business outcomes
- Experience with SaaS products or renewals is an asset

Bring customer engagement, SaaS adoption, and data analysis skills to support lasting customer success at InnovMetric.

📌 Customer Success Manager SaaS Adoption (Quebec City)
🏢 InnovMetric Software
📍 Quebec City