Configure Google CCAI Platform contact center solutions using DTMF IVR design, call flows, routing logic, and production testing expertise.
Miratech seeks a Senior Google CCAIP Engineer to implement approved business and technical specifications. You will build IVR menus, configure queues, and integrate CRM systems, virtual agents, Agent Assist, and agent desktops. The position requires accurate configuration and documentation.
Key Responsibilities: Build DTMF IVR menus, keypad mappings, prompts, and navigation logic
Configure multilingual messaging, consent, after-hours, and overcapacity notifications
Implement queues, routing, fallbacks, overflow, callbacks, and transfers
Configure CRM, virtual agent, Agent Assist, and desktop integrations
Execute testing, support UAT,



and resolve configuration defects
Requirements: Five-plus years configuring IVR and call flows in production
Two-plus years hands-on Google CCAI Platform experience
Experience with APIs, webhooks, SDKs, or conversational AI integrations
Experience preparing test cases, documentation, diagrams, and configuration records
Positive written and spoken English with stakeholder experience
Apply Google CCAIP expertise to deliver tested IVR, routing, integration, and documentation solutions for Miratech customers.

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📌 Senior Google CCAIP Engineer (Ontario)
🏢 Miratech
📍 Ontario