Senior Sales Manager, Working Capital (Toronto)

Location: Toronto, ON (on-site)

About the Role and Team Structure

You will lead and scale the Toronto Working Capital sales team, which today has five people. You are first and foremost accountable for people and performance. You step in as the team's leader, learn what each person does well, raise the standard, and grow the team to match Montreal's size and output. You manage to the data, build and run world-class onboarding, training and coaching, and partner across the organization to make the whole process run better. You are a great communicator who brings professionalism to the team and builds a culture where high performance and having fun go hand in hand.

Toronto and Montreal are separate teams, each with its own leader, run as one sales organization. You and the Montreal Sales Leader share the same standards, back each other up, and share responsibility for scaling the business.

Partnership with Montreal

- Share in scaling the business and in combined performance
- Share best practices, wins and lessons in both directions, and bring the two teams together as one organization
- Co-develop and share structured, documented coaching, training and onboarding practices so every rep gets the same experience in both cities
- Work with the Montreal Sales Leader as co-owners of one sales organization and as each other’s backup, covering leadership, training and onboarding at either office when needed

People Leadership and Performance Management

You are the single accountable leader for every person on the Toronto team.

People leadership

- Lead, develop and scale a high-performing Toronto sales team
- Get to know each current team member quickly:



their strengths, gaps, goals and what motivates them
- Assess the team in your first 60–90 days, then set a clear plan for each person against the shared standards
- Keep a constant pulse on the sales floor, with a real-time presence that keeps the team focused on revenue-generating activity and ensures issues are heard and addressed as they arise
- Work with each team member daily toward their goals and the goals of the business
- Set the standard for showing up on time, fully engaged and giving full effort
- Be the escalation point for performance and personnel challenges in Toronto

Performance management

- Own the daily, weekly, monthly and quarterly performance of the Toronto team, and work directly with anyone who is behind to get them to target
- Set clear expectations and standards for every role, communicate them in writing, and enforce accountability consistently
- Define each role in writing: what it is, what success and failure look like, and the pathway for growth, so each person knows exactly how they are measured
- Put structured performance improvement plans in place for underperformers: repeatable, tracked, clearly communicated and focused on results
- Run quarterly performance reviews covering where each person is, where they want to be, and a clear plan to close the gap




- Make timely decisions when someone is not the right fit

Hiring and Scaling the Team

- Own hiring for Toronto sales roles end to end: sourcing, interviewing and making the final decision
- Grow Toronto from its current five to match the size and output of Montreal, with a defined plan, timeline and hiring order
- Decide which roles to add first based on pipeline, lead volume and the gaps you find in the current team
- Use role scorecards, defined interview stages and a standing candidate pipeline, aligned with Montreal's process
- Keep Toronto properly staffed, monitor turnover and work to minimize it by retaining and developing strong performers
- Be the primary contact for Toronto personnel issues and conflict resolution
- Oversee scheduling and vacation planning for the Toronto team

Onboarding and Ramp

You own onboarding for every new Toronto hire and are accountable for how quick they reach full productivity. You also bring the current team in line with the shared onboarding and training standards.

- Build onboarding documentation and presentations for each role jointly with the Montreal Sales Leader: simple, well designed, scalable and repeatable
- Include daily, weekly and monthly plans, system training (the CRM, Flinks and every other tool the teams use), sales training and all other required modules
- Put targets and expectations inside the onboarding documents, with clear Week 1, Month 1 and Quarter 1 goals for each role, and ramp benchmarks (time to first deal, activity and conversion targets) so progress is visible and measurable
- Run existing team members through any onboarding and tra

📌 Senior Sales Manager, Working Capital (Toronto)
🏢 Vault Credit
📍 Toronto