Application Deadline:

10/30/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you’ll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You’ll Do

Leadership & Service Delivery

- Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
- Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
- Manage ticket queues, backlog prioritization,



workload distribution, resource planning, and operational performance metrics.
- Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

- Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
- Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
- Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
- Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

- Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
- Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
- Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
- Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.





Stakeholder & Vendor Management

- Build strong relationships with business partners, technology teams, security teams, and external vendors.
- Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
- Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
- Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

- Execute responsibilities in accordance with BMO’s Risk Management Framework and Risk Culture.
- Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
- Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You’ll Bring

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- 5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
- 2+ years of experience leading support teams or serving in a Team Lead capacity.
- Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
- Solid understanding of Incident, Problem, Change, and Release Management processes.
- Proven track record of driving operational improvements and service excellence.
- Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.<

📌 Team Lead (Halifax Regional Municipality)
🏢 BMO
📍 Halifax Regional Municipality