Lead high-urgency incident response for a key government client in Ottawa, applying enterprise incident management and stakeholder leadership expertise. This sub-contract requires Reliability clearance.

The Incident Management Leader brings eight to ten years of dedicated incident management experience. The work centers on high-availability, business-critical systems and complex enterprise environments. Experience with Oracle PeopleSoft, regulated systems, ITIL, and bilingual communication is valuable.

Key Responsibilities:

- Lead high-urgency incidents across complex enterprise environments
- Manage incidents affecting business-critical, high-availability systems
- Direct incident bridges involving teams, vendors, and senior stakeholders




- Conduct post-incident reviews and drive corrective actions
- Support continuous improvement through analytical problem-solving

Requirements:

- Eight to ten years of dedicated incident management experience
- Valid Reliability security clearance
- Ability to communicate in French and English
- Experience supporting Oracle PeopleSoft or complex transactional environments
- ITIL Service Management certification, preferably ITIL 4

Bring decisive leadership, structured response, and enterprise incident expertise to critical government systems through Donna Cona.

📌 Senior Government Incident Manager (Ottawa)
🏢 Donna Cona
📍 Ottawa