Since 2006, Triple Eight Transport Inc. has grown into a trusted asset‑based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

Triple Eight Transport Inc. is seeking a proactive, customer‑focused Account Manager to manage and strengthen relationships with existing customers while ensuring seamless service delivery and identifying opportunities for business growth.

The ideal candidate will demonstrate strong relationship‑building skills, commercial awareness, problem‑solving abilities, and a high level of ownership and accountability. This role requires someone who can work effectively in a fast‑paced transportation environment, anticipate customer needs, collaborate with internal teams, and deliver solutions that support customer satisfaction, retention, and long‑term business growth.

Key Responsibilities

1. Customer Relationship & Account Management

- Manage and develop strong relationships with assigned customer accounts,



acting as the primary point of contact for service‑related inquiries, concerns, and ongoing business needs.
- Maintain regular communication with customers to understand their operational requirements, address challenges, and ensure consistent service quality and customer satisfaction.
- Build customer trust through proactive communication, timely follow‑ups, and a strong commitment to delivering on expectations.

2. Account Growth & Business Development

- Identify opportunities to grow existing accounts by understanding customer requirements, expanding service offerings, and increasing business volumes.
- Monitor customer activity, shipment trends, and account performance to identify potential risks, opportunities, and areas for improvement.
- Collaborate with Sales and leadership teams on customer retention strategies, pricing discussions, service improvements, and account development initiatives.

3. Shipment Coordination & Service Delivery

- Coordinate with Dispatch, Planning, Operations, and other internal teams to ensure customer shipments are managed efficiently, and service commitments are met.
- Proactively monitor shipment activities, anticipate potential service disruptions, and communicate updates or corrective actions to customers.
- Manage customer escalations, including shipment delays, service discrepancies, damages, and claims,



ensuring timely investigation and resolution.

4. Account Performance & Operational Excellence

- Maintain accurate customer account information, service requirements, shipment records, and relevant documentation.
- Coordinate with Billing and Finance teams to address invoicing discrepancies, resolve customer billing concerns, and ensure accurate billing for services provided.
- Track customer feedback, service performance, and recurring issues to recommend process improvements that enhance efficiency, customer experience, and account profitability.

Qualifications & Skills

- Minimum 3 years of experience in account management, customer relationship management, or transportation and logistics operations, preferably within the trucking industry.
- Strong understanding of transportation operations, dispatch, shipment coordination, and customer service requirements.
- Proven ability to build and maintain customer relationships while identifying opportunities for account growth and retention.
- Excellent verbal and written communication, negotiation, and interpersonal skills.
- Strong problem‑solving abilities with a proactive, solution‑oriented approach to managing customer concerns.
- High level of ownership, accountability, and attention to detail, with the ability to work independently in a fast‑paced workplace.
- Strong organizational and time management skills, with the ability to manage multiple customer accounts and competing priorities.
- Commercial awareness with the ability to understand customer profitability, service costs, and business opportunities.
- Proficiency in Microsoft Office applications, particul

📌 Account Manager (Abbotsford)
🏢 Triple Eight Transport
📍 Abbotsford