Lead customer service operations at Triple Eight Transport Inc. in Abbotsford, using team leadership and commercial judgment to strengthen service delivery.

As Customer Service Manager, you will lead Customer Service Representatives and Account Managers across transportation operations. The role combines coaching, KPI monitoring, customer relationship management, retention planning, and cross-functional collaboration. You will balance customer satisfaction with operational efficiency and profitability while supporting measurable business results.

Key Responsibilities:

- Lead, coach, and develop customer service and account management teams
- Monitor KPIs, performance reviews, productivity, and service quality
- Oversee key accounts, escalations, communication, and retention strategies
- Coordinate workloads, priorities, order processing, shipments,



and documentation
- Partner with Sales, Finance, Operations, Dispatch, Planning, and Billing

Requirements:

- Minimum five years’ progressive customer service, account management, or logistics experience
- At least two years’ leadership or supervisory experience
- Solid business, financial, communication, negotiation, and conflict-resolution skills
- Transportation or trucking industry operations experience preferred
- Microsoft Office, especially Excel; TMS and CRM experience is an asset

Bring accountable leadership, customer retention expertise, and operational judgment to Triple Eight Transport’s Abbotsford team.

📌 Customer Service Operations Manager (Abbotsford)
🏢 Triple Eight Transport
📍 Abbotsford