Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Business Systems Analyst

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

The Business Systems Analyst translates business objectives, governance obligations, and user needs into transparent, testable requirements, and keeps delivery teams coordinated from requirements through release.

The Prospect

- Requirements and documentation
- Lead discovery, requirements elicitation, and process analysis with business and technology stakeholders.
- Write functional and non-functional requirements, user stories, and testable acceptance criteria.
- Document current-state and target-state processes, business rules, data needs, controls, and dependencies.
- Maintain traceability from business need to requirement to delivered capability.
- Coordination and delivery




- Translate stakeholder direction from working sessions into clear, prioritized backlog items with defined acceptance criteria.
- Maintain a current, prioritized backlog and support refinement, sprint planning, testing, and release readiness.
- Coordinate meetings, follow-up actions, and decision tracking so agreed activities progress on time.
- Report status, risks, issues, dependencies, and decisions clearly to delivery leads and stakeholders.
- Partner with product owners, developers, quality engineers, architects, security, risk, and operations throughout implementation.
- Governance and validation
- Support governance, control, audit-evidence, and model-risk documentation where applicable.
- Validate delivered capabilities against business outcomes and agreed acceptance criteria.
- Develop concise stakeholder communications, process documentation, and implementation guidance.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

- Deep product expertise is not required. The successful candidate brings solid engineering and architecture literacy, strong requirements writing, and the ability to coordinate; product knowledge is developed on the job.
- Required:




- Proven experience as a Business Systems Analyst, business analyst, or similar role on technology delivery projects.
- Strong requirements elicitation and writing skills, including functional and non-functional requirements and acceptance criteria.
- Demonstrated ability to coordinate multiple stakeholders, maintain a backlog, and follow through on actions and decisions.
- Working knowledge of engineering and architecture concepts (for example, integrations, data flows, APIs, cloud services, and the software development lifecycle), enough to converse credibly with developers and architects.
- Experience in Agile or iterative delivery environments.
- Clear written and verbal communication with both technical and non-technical audiences.
- Preferred:
- Experience with Microsoft 365 Copilot, Power Platform, Power BI, AI agents, or automation. Hands-on product knowledge is a plus, not a requirement.
- Experience in Canadian banking or regulated financial services, including governance, controls, audit evidence, or model-risk documentation.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location:

Hybrid- Toronto,Ontario

Compensation Range

$95,000-$119,000

Perks

- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and

📌 Business Systems Analyst (Toronto)
🏢 UST
📍 Toronto