Support DES customers through Level 1 troubleshooting while applying electrical knowledge in a hybrid position based in Richmond or Langley, BC. Handle technical inquiries across energy storage applications.

As a Junior Technical Support Representative, you will create and triage HubSpot tickets for customers, installers, distributors, and Authorized Service Providers. You will assess products, applications, symptoms, and safety concerns before guiding documented troubleshooting. The position develops toward Level 2 case resolution as product knowledge and troubleshooting skills grow.

Key Responsibilities:

- Create HubSpot tickets and assign correct support categories
- Guide troubleshooting for installation, configuration, communication, and alarm issues
- Collect photos, serial numbers, readings, and system logs
- Document interactions,



steps, resolutions, and escalation summaries
- Escalate unresolved, unsafe, firmware, or persistent issues

Requirements:

- Customer-facing experience with transparent communication abilities
- Strong electrical inclination and willingness to learn
- Basic understanding of voltage, current, series, and parallel configurations
- Ability to distinguish L1 issues from L2 cases
- Microsoft Office experience with technical explanation skills

Build Level 1 expertise across DES lithium energy storage products through customer communication, electrical troubleshooting, and disciplined ticket documentation.

📌 Junior Technical Support Representative (Richmond)
🏢 Canadian Energy
📍 Richmond