Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us

Location: Calgary, AB





Department: IT Solutions Delivery & Support

Reports to: Director, Solutions Delivery & Support

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow platform while working closely with business stakeholders, application support teams, developers, and external partners to deliver scalable, efficient, and user‑centric solutions that improve service delivery, automate business processes, and ensure platform stability.

As the Senior ServiceNow Specialist, you will serve as a subject matter expert for ServiceNow modules, processes, integrations, and platform best practices while helping drive continuous improvement and platform adoption across the organization.

Key Responsibilities

- Administer and maintain the ServiceNow platform and related modules.
- Monitor platform health, performance, security and troubleshooting
- Support platform upgrades, patching activities, and release management.
- Maintain system configurations, workflows, forms, notifications, business rules and documentation.




- Configure and enhance ServiceNow capabilities including:
- IT Service Management (ITSM)
- Service Catalog
- CMDB
- HR Service Delivery (HRSD)
- Hardware Asset Management (HAM)
- Strategic Portfolio Management (SPM)
- Customer Service Management (CSM)

- Build and maintain workflows using Flow Designer.
- Support integration with enterprise systems and third‑party applications.
- Collaborate with developers and architects on technical solution design.
- Gather and document business requirements and translate needs into functional specifications
- Facilitate workshops and process‑mapping sessions.
- Partner with business stakeholders to identify improvement and automation opportunities.
- Support User Acceptance Testing (UAT) and solution validation activities.
- Ensure platform changes align with governance standards and best practices.
- Participate in change management and release planning activities.
- Support backlog prioritization and enhancement planning.
- Monitor KPIs, SLAs, and operational performance metrics while providing regular operational and governance reporting
- Support Performance Analytics and service improvement initiatives.

Qualifications And Skilled Experience

- Bachelor's degree in information technology, computer science, business or a related discipline (Equivalent combination of education and experience may be considered.)
- ITIL Foundation Certification
- 7 years of experience supporting and administering ServiceNow.
- Experience with enterprise SaaS platforms and IT service management processes.
- Experience working in Agile and DevOps environments.
- Experience working

📌 Senior ServiceNow Specialist (Calgary)
🏢 Trans Mountain
📍 Calgary