Lead Assistance Services operations from Global Excel’s Montreal office, using coaching and bilingual communication to support service excellence. Sherbrooke-based candidates may also be considered.

As Team Leader, you will guide Customer Service Representatives and oversee daily department operations. The position focuses on coaching, performance management, employee engagement, continuous improvement, and collaboration with leaders and stakeholders. You will contribute to departmental and organizational goals.

Key Responsibilities:

- Coach, train, and develop Customer Service Representatives
- Monitor productivity, performance, and key performance indicators
- Resolve escalated claimant situations with internal stakeholders
- Manage service levels,



quality standards, and operational results
- Support scheduling, staffing, and intraday operational adjustments

Requirements:

- English and French bilingualism required
- Previous leadership experience preferred
- Two-plus years of Global Excel experience preferred
- Robust decision-making and communication skills
- Ability to manage competing priorities and coach teams

Apply your bilingual leadership, coaching, and operational skills to Assistance Services at Global Excel in Montreal.

📌 Assistance Services Team Leader (Montreal)
🏢 Global Excel Management
📍 Montreal