Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at www.descartes.com.

We’re growing quick and invite you to join our amazing team.

Mission — Why the Job Exists

The Business Application Administrator will help Descartes operate, secure, integrate, and continuously improve the enterprise applications that support a growing global software organization. As part of the IT Business Support team, you will work across administrators, analysts, project managers, IT teams, and business stakeholders,



combining hands‑on application administration with security, automation, integration, and process improvement.

Your mission is to make Descartes' business applications reliable, secure, scalable, and easier to administer while identifying opportunities to use automation and AI to improve how application administration gets done.

Outcomes — What Success Looks Like

You will:

- Strengthen application reliability and security by configuring, integrating, supporting, maintaining, troubleshooting, patching, and updating business applications while enforcing information-security policies and controls.
- Create more consistent access management by standardizing user and API administration and maintaining appropriate access controls across business applications.
- Turn business needs into scalable solutions by translating requirements into effective functional and technical specifications and solutions.
- Improve efficiency through automation and AI, identifying suitable application‑administration activities that can be simplified or automated.
- Advance compliance and audit readiness through solid application controls, documentation of technical configurations and IT processes, and support for application audit requirements.
- Increase the value of the application portfolio by evaluating new releases and features,



identifying application gaps and potential solutions, and contributing to technology evaluation and selection.
- Drive consistency across business applications by promoting process harmonization and serving as a credible application technical subject‑matter expert across business units.

Skills, Experience & Competencies — How the Work Gets Done

Essential experience

- 3–5 years of related experience in business application administration or a closely related IT discipline.
- Broad hands‑on experience administering users, security, and integrations across multiple on‑premises and SaaS enterprise applications.
- Hands‑on administration experience across the Microsoft business applications stack is a mandate.

- Experience with SharePoint, OneDrive, Teams, O365, D365, Power Platform, and Fabric is highly relevant.

- Experience implementing, maintaining, and monitoring secure user‑access authentication protocols.
- Working knowledge of ITIL, ITSM, ISMS, and Change Management, including experience managing activities or projects through project‑management and ITIL systems.
- Practical, day‑to‑day experience with Copilot, scripting, SQL, Power BI, and advanced Excel.
- Demonstrated ability to diagnose complex technical problems, guide their resolution, and strategically prioritize competing demands.
- Strong communication and collaboration skills, with the ability to succeed as both an individual contributor and member of cross‑functional project teams in a fast‑paced environment.
- A university degree, college diploma, or industry certification in a related IT field is preferred, and Microsoft certifications

📌 Business Application Administrator (London)
🏢 The Descartes Systems Group
📍 London