26WD101574, Manager, Meetings Operations

Position Overview

The Manager, Meetings Operations plays a critical role in the operations of Autodesk’s Strategic Meeting Management Program. The Manager, Meetings Operations will lead and manage the meeting solutions coordinator including setting goals and objectives, providing guidance, support and development, and managing the annual review process.

Job Requisition ID #

26WD101574

Responsibilities

- Drive the overall strategy for the department’s technology, data and analytic needs
- Assess Meetings Team’s current technology capabilities, make recommendations and implement, as necessary, to fulfill current and future requirements
- Develop and conduct training for all stakeholders and team members across technology platforms
- Ensure stakeholders and team members adopt solutions and incorporate user feedback to improve solutions and processes
- Implement any new solutions as well as any recent releases with existing solutions
- Stay up to date with industry best practices and emerging technologies related to meetings and events
- Implement Supplier Relationship Management best practices including monthly calls and annual reviews with technology providers
- Ensure appropriate MSA's, SOW's, and PO's are in place and that all invoices are received and paid with in the appropriate year
- Manage technology solutions to include: Software configuration that meets the needs of the team and stakeholders and facilitates data analytics, management of users and accounts, ensure software updates occur and conduct change management with users, troubleshoot issues
- Manage data warehouse
- Create custom reports, dashboards to provide to senior management




- Provide quality control and ensure data is accurate through regular audits
- Identify trends and patterns in data and provide analytical insights to management
- Provide ad-hoc sourcing and planning services to include: build, test, and launch meeting registration websites, source, negotiate and contract hotels, provide meeting planning services
- Manage the process and accountability for team payments (pcard), hotel points, and commission reconciliation: responsible for commission collection process for all meetings. Ensure all commissions are collected and returned to Autodesk
- Assist the sourcing team as needed with projects and manage a premiere program sourcing, as assigned

Minimum Qualifications

- 7+ years of meetings or hotel industry experience
- Strong leadership and communication skills
- Resourceful team player with the ability to solve problems and issues independently. Has the ability to foresee unanticipated problems and provides honest analysis.
- Knowledge of industry trends and able to apply this information to the role
- Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures
- Demonstrates keen attention to detail often under tight deadline constraints




- Excellent written and verbal communication skills
- Process design and implementation experience in a meetings and events setting
- The ability to make decisions and proactively suggest improvements to benefit the team and organization
- Prior advanced administration of event technology platforms (i.e. Cvent, Aventri, etc.)
- Knowledge of project management techniques and tools and best practices
- Demonstrated experience in developing and delivering training on technology solutions and processes

Preferred Qualifications

- Advanced user of Excel including complex formulas and pivot tables
- CMP preferred
- BS/BA preferred or equivalent professional experience
- Managerial experience overseeing coordinator role, including demonstrated ability to develop and maintain high-trust realtionships
- Ability to motivate team members and foster a positive and inclusive team culture

The Ideal Candidate

- A proven track record managing technology, data and analytics for a strategic meeting management program
- Strong functional knowledge of Meeting technologies, operations, tools and process management
- Exceptional communication and presentation skills
- Experience working within cross-functional teams to drive success
- A strong focus on improvement opportunities
- Strong problem resolution experience

26WD101574, Gestionnaire, Opérations liées aux réunions

Aperçu du poste

Le gestionnaire des opérations de réunions joue un rôle essentiel dans le fonctionnement du programme de gestion stratégique des réunions d’Autodesk. Il dirigera et gérera le coordonnateur des solutions de réunions, notamment e

📌 Manager, Meetings Operations (Toronto)
🏢 Autodesk
📍 Toronto