Client: Government Services Integration Cluster – Government of Ontario

Ministry: Ministry of Public and Business Service Delivery and Procurement

Contract: September 21, 2026 – March 31, 2027

Extension: Up to 1 additional term

Openings: 1

Security Clearance: No Clearance Required

Closing Date: October 13, 2026 at 12:00 PM EST

Submission Limit: 1 Candidate

Position Overview

The Government Services Integration Cluster is seeking a Junior Business Analyst to provide business analysis, requirements management, stakeholder engagement, process analysis, and systems optimization support for I⁢ initiatives.

The successful candidate will work closely with business stakeholders, subject matter experts, IT teams, and external vendors to understand business needs, document requirements, analyze processes and data, identify improvement opportunities, and translate business requirements into actionable specifications for technology solutions.

This role requires a strong understanding of business analysis methodologies, requirements gathering, process modelling, SQL/database analysis, stakeholder facilitation, and modern requirements-management tools.

Key Responsibilities

Business Analysis & Requirements Management

- Gather, analyze, validate, and document business, system, functional, data, and non-functional requirements.
- Assess business problems and opportunities and translate them into clearly documented requirements.
- Develop and maintain use cases, user stories, acceptance criteria, business rules, and requirements specifications.




- Conduct business process analysis and identify opportunities for process improvement, workflow optimization, and systems re-engineering.
- Create and maintain Visio diagrams, process flows, swim lane diagrams, business process maps, and workflow models.
- Conduct conceptual and logical data analysis and support data-flow modelling.
- Perform database analysis and SQL querying to investigate and validate business/data requirements.
- Develop requirements traceability matrices and performance measures where required.
- Translate business and data requirements into specifications sufficiently detailed for technical teams to design appropriate solutions.

Stakeholder Engagement & Requirements Workshops

- Liaise effectively between business users, IT teams, subject matter experts, vendors, and other stakeholders.
- Lead and facilitate requirements-gathering workshops, JAD sessions, stakeholder interviews, and discovery sessions.
- Ask probing questions to identify underlying business needs, dependencies, constraints, and risks.
- Facilitate discussions between stakeholders with differing priorities and achieve consensus on requirements.
- Prepare presentations, briefing materials, requirements documentation, and other stakeholder communications.




- Clearly communicate complex business and technical concepts to both technical and non-technical audiences.

Systems Re-Engineering & Process Optimization

- Analyze existing systems, processes, and workflows to identify inefficiencies and improvement opportunities.
- Support systems re-engineering and workflow optimization initiatives.
- Identify opportunities for automation and improved digital service delivery.
- Apply business analysis and re-engineering concepts to develop efficient and cost-effective approaches.
- Support feasibility analysis, business cases, cost-benefit analysis, and implementation strategies.
- Monitor requirements-related issues, dependencies, and progress and elevate concerns appropriately.

Tools & Technical Setting

The successful candidate should have hands-on experience with business analysis and collaboration tools, including:

- JIRA
- Confluence
- Microsoft Visio
- Lucidchart
- MIRO
- Figma
- SharePoint
- Microsoft Teams

Additional experience with Power BI, SQL, and Advanced Excel is considered an asset.

Experience with ERP, CRM, or cloud-based business solutions is also an asset.

Requirements

Mandatory Qualifications

Candidates must demonstrate all of the following:

1. Business & Data Analysis

- Proven experience gathering, analyzing, and documenting data, system, and business requirements.
- Strong experience creating Visio diagrams and swim lane diagrams for business/process analysis.
- Ability to define use cases, user stories, and a

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