Support BMO customers remotely in Ontario through consumer collections, payment strategies, and responsive account service. Build trust with expertise.

As an Account Specialist, you review delinquent, medium-risk accounts and identify collections opportunities. You advise customers on payment products and strategies, manage applications, and explain payment status. The work also includes loss mitigation, documentation, transactions, and collaboration with internal stakeholders.

Key Responsibilities:

- Review delinquent and medium-risk accounts for collections opportunities
- Advise customers on payment strategies and suitable products
- Execute loss mitigation processes for high-risk accounts
- Handle incoming calls professionally and efficiently




- Process transactions and complete customer documentation accurately

Requirements:

- Typically two to three years of relevant experience
- Post-secondary degree in a related field desirable
- Knowledge of Consumer Collections laws and requirements
- Strong verbal, written, organizational, and analytical skills
- Positive collaboration and team skills

Apply consumer collections expertise, payment guidance, and analytical problem-solving to support BMO customers and account resolution.

📌 Consumer Collections Account Specialist (Canada)
🏢 BMO
📍 Canada