Apply customer support expertise to Jonas Software’s SaaS construction management application as a Client Experience Specialist. Troubleshoot issues and train users online.

Jonas Software’s Premier Division is hiring for a new Client Experience Specialist role supporting a brand new product. You will learn the application, client businesses, and construction management workflows. The position combines customer service, technical problem solving, user training, knowledge-base improvement, and process support within Jonas Software.

Key Responsibilities:

- Become the product expert for the application
- Troubleshoot and resolve customer issues promptly
- Train users by phone and online meetings
- Deliver empathetic, qualified customer service
- Improve knowledge-base and training materials

Requirements:

- Three to five-plus years of customer support experience
- Basic accounting knowledge and technical skill
- Superior problem-solving and conflict-management skills
- Strong written, verbal, and interpersonal English communication
- Bachelor’s degree or college diploma

Bring customer support, SaaS training, technical troubleshooting, and communication skills to Jonas Software’s construction application clients.

📌 Client Support Specialist SaaS Construction (Markham)
🏢 Jonas Software
📍 Markham