Technical customer service and issue resolution define this Account Service Manager role at Geek+, supporting customers through phone, email, and chat.

As Account Service Manager, you will respond to service inquiries, troubleshoot basic technical issues, and manage customer escalations. The position coordinates project requests, service tickets, technical teams, and customer communications. You will also support reporting, reviews, documentation, and service processes across accounts.

Key Responsibilities:

- Respond to customer inquiries with accurate service information
- Manage S1 and S2 escalations and complaints
- Track tickets, issues, deliverables, and customer follow-ups
- Coordinate spare parts and project service requests
- Escalate complex problems to technical teams

Requirements:

- Minimum two years of customer service experience
- Technical, engineering, software, or automation experience preferred
- Robust communication and interpersonal skills
- Ability to diagnose basic technical issues
- Bilingual Chinese and English communication

Support Geek+ customers through technical service coordination, ticket management, escalation handling, and clear bilingual communication.

📌 Technical Customer Service Manager (Toronto)
🏢 Geek+
📍 Toronto