Global Relay seeks a Customer Success Operations Analyst with technical expertise, analytical strength, and project management skills for complex migrations.

This analyst supports seamless transitions of data, applications, and systems across data archiving platforms. The position partners with Customer Success stakeholders and cross-functional teams to complete projects and campaigns. It also supports digital transformation, customer engagement, and scalable project delivery.

Key Responsibilities:

- Manage complex projects and business transformation initiatives
- Plan data migrations with Provisioning, Data Services, and Support
- Resolve migration issues involving security, compliance, and continuity
- Lead meetings, working sessions, and requirements gathering




- Drive customer campaigns and automate engagement projects

Requirements:

- Three or more years in Customer Success, Implementation, Onboarding, or Provisioning
- Experience with Miro, Confluence, or project management tools
- Experience creating process flows and managing change
- Ability to create Salesforce and Excel dashboards and reports
- Excellent communication, problem-solving, and critical thinking skills

Apply customer success operations, migration planning, and analytical project skills to complex Global Relay customer initiatives.

📌 Customer Success Operations Analyst (Vancouver)
🏢 Global Relay
📍 Vancouver