Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.Daily responsibilities include:Reviewing and documenting new customer service cases via phone and emailCommunicating with clients throughout the duration of their case; letting them know aboutnext steps while managing expectationsSoliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)Maintaining accurate and thorough case documentation at all timesReviewing open cases daily and following up with all case stakeholders on a regular basisBuilding positive relationships and partnerships with our vendors and clientsCommunicating with vendors, sales representatives,



and customers to determine cost-effective solutions acceptable to all stakeholdersManaging the implementation of customer service solutions and ensuring accurate and detailed record-keepingMonitoring Customer Service issue types and presenting summary reports to managementCreate accurate and thorough documentation for use by Accounting and Purchasing teamsManaging and coordinating Return AuthorizationsContinuously looking for ways to improve upon current processes and policiesMonitoring customer service best practices to ensure company policies align with industry standardsPerforming preventative maintenanceYou will succeed in this role if you:Are an excellent verbal and written communicatorAre highly organized, detail-oriented, and manage time effectivelyKeep meticulous documentation and love implementing organizational processesHave an aptitude for problem-solving; ability to determine solutions for customersEmbrace opportunities to communicate and collaborate with sales and operations teamsCan work with and assess complex dataThrive in a high pressure, quick-paced environmentGenuinely enjoy helping people while upholding company policiesAre results-oriented and able to work both independently and within a team environmentUnderstand realities of working with high-end clientele

📌 Customer Service Representative (Edmonton)
🏢 Lightform Canada
📍 Edmonton