Calgary Homeless Foundation (CHF)

Calgary Homeless Foundation guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring—perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.

We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support.

Our comprehensive data warehousereveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone.

Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our workWhen the system works better together, more people find their way home.

We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high-impact team.

The Position

Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSSC).



This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHF’s internal Data & Analytics and Program & Evaluation teams to further develop a sophisticated homeless management information system.

Our Staff

CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence-inspired, and vision-dedicated. They choose to bring their qualified expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.

How We Work Here

At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.

Here’s what you can expect from us—and what we expect from you:

- Ownership Under Pressure: We take responsibility for outcomes,



even when challenges arise.

- Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.

- Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.

- Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.

- Shared Understanding: Expertise means building clarity for others, not being “right by default.”

Our culture values transparency, inclusion, and resilience. We name real pressures—external and internal— and navigate them together. Interviews and development conversations focus on real examples of how we act when it’s hard, because that’s when our values matter most.

Accountability and Deliverables

Key activities include:

- Monitor helpdesk ticketing system and respond to user requests.
- Support digital platform configuration, implementation, and training for agencies/programs.
- Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
- Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
- Develop and maintain internal/external documentation (process, training, policies, etc.).
- Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
- Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
- Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide an

📌 Homeless Management Information Support Specialist (Calgary)
🏢 Calgary Homeless Foundation
📍 Calgary