Lead major incident restoration for DXC in office in Quebec, using ITIL expertise and decisive communication across global support teams.

As a Major Incident Manager, you will coordinate service restoration for Pratt’s DT environment through the Global Command Center. The role requires ITSM proficiency, technical analysis, structured communication, and disciplined follow-up. You will engage technical teams and service providers while supporting operations across more than 160 locations worldwide.

Key Responsibilities:

- Acknowledge escalated incident tickets from the Command Center
- Lead incident bridges and coordinate technical action owners
- Send standard communications every 30 minutes
- Document timelines, decisions, impacts, and corrective actions
- Support AAR/RCA reviews and process improvements

Requirements:

- Minimum five years in a similar role
- ITIL Foundation certification and strong ITSM process knowledge
- Five years supporting diverse infrastructure technologies
- Technical analysis and problem-solving skills
- Availability to work different shifts on-site

Apply major incident leadership, ITIL processes, and service restoration expertise to DXC’s Quebec-based Global Command Center.

📌 Major Incident Manager Quebec (Quebec City)
🏢 DXC Technology Morocco
📍 Quebec City