iWorld Professionals is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively.As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations. Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments.Key Responsibilities:Provide advanced technical support to users across departmentsTroubleshoot and resolve hardware, software, and network issuesManage Microsoft environments including Windows OS and Microsoft 365Handle user accounts, permissions, and system accessDocument incidents and technical procedures clearlyRequirements:Minimum 4 years of IT helpdesk experienceStrong knowledge of Microsoft technologiesFluent in French and EnglishExcellent analytical and troubleshooting skillsStrong customer service abilitiesElevate your career with iWorld Professionals and make a significant impact in IT support.

📌 Bilingual Senior Helpdesk Technician Needed (Sainte-Catherine)
🏢 iWorld Professionals
📍 Sainte-Catherine