Lead Media Operations support remotely from Canada using WHATSOn, IBMS, SQL, and Oracle PL*SQL expertise. Guide application support analysts and resolve service issues.

As an Associate Principal Engineer and Support Lead, you will oversee media operations application support. The work requires MediaGenix WHATSOn, Operative IBMS, or comparable distribution and scheduling software experience. You will apply Windows, relational database, service desk, and ticket workflow knowledge. Nagarro’s Digital Product Engineering workplace supports products and services across digital mediums.

Key Responsibilities:

- Lead teams of Application Support Analysts
- Resolve IT tickets through service desk workflows
- Document processes using PowerPoint and Visio




- Facilitate communication and organizational activities
- Apply strategic thinking to media operations support

Requirements:

- Minimum 10 years of experience
- Experience with WHATSOn, IBMS, or scheduling platforms
- Working knowledge of Windows operating environments
- Competency in SQL and Oracle PL*SQL
- Experience with ServiceNow, Jira, or ticket software

Bring media scheduling, application support leadership, database, and service desk expertise to Nagarro’s remote Canada team.

📌 Associate Principal Media Operations Engineer (Canada)
🏢 Nagarro
📍 Canada