Join Our Team as a Technical Service Representative at Atlantic Lottery

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support a service territory spanning across Moncton and surrounding areas. This field-based role requires regular travel throughout the assigned territory. In this hands‑on role, you'll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.

You’ll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum up time of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).

Why Join Our Team?

- Work with cutting-edge gaming technology in a hands‑on role that combines technical problem-solving and customer service.
- Enjoy the freedom and variety of field‑based position where you'll manage your day and make a visible impact.
- Join a supportive team that values learning, collaboration, and delivering exceptional experiences for our customers and communities.

Position Type

Full-Time, 12-Month Term

Application Deadline

November 17, 2026

Qualifications

Education and Experience

- Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post‑secondary institution.
- Experience:



1 to 3 years of experience in Technical and Customer Service roles.
- Physical Requirements: Ability to lift and move weights up to 50 pounds.
- Driving Requirements (Corporate Vehicle Provided):
- A clean and valid driver’s abstract.
- A valid driver’s license as required by law.

- Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.
- Work Schedule: Willingness to work shifts, including evenings and weekends, as needed.
- Age Requirement: Must be 19 years of age or older.
- Residency Requirement: Must reside within the assigned service territory or within a reasonable commuting distance that enables timely response to service calls throughout the Moncton region.

Professional Skills

- Strong analytical skills, including the ability to analyze and interpret complex technical issues, identifying trends, root causes, and potential solutions.
- Ability to resolve technical issues efficiently by applying critical thinking and using available resources.
- Excellent listening, communication, and collaboration skills.
- Strong motivation and eagerness to learn new technologies, applications, and tools relevant to the role.




- A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
- Proficiency in MS Office.
- Ability to multi‑task, problem‑solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced, customer‑driven environment.

Assets

- Gaming experience
- Troubleshooting experience
- A+ and Network+
- Service Now
- Cisco Meraki

Special Condition of Employment for Field Employees

- Must be able to successfully complete First Aid/CPR training within provincial requirements.
- Steel toe boots/shoes are a requirement.
- Must complete Defensive Driving course.

Work Location & Flexibility

- Field‑based remote position supporting a service territory across Moncton, NB and surrounding areas. Extensive daily travel throughout the territory is required.

Compensation

- Salary Band: $62,600 - $93,600
- Candidates can expect to start around $66,510, with placement dependent on experience, skills, market conditions, and internal equity.

AL Benefits

- Extended health coverage (medical, dental, vision)
- Basic life insurance and disability coverage
- Defined Benefit Pension Plan
- Three weeks' vacation annually (pro‑rated), 13 paid statutory holidays, and a vacation purchase program
- Wellness support, including wellness programs, 3 personal care days, and a 24/7 Employee & Family Assistance Program
- Two paid volunteer days per year
- Career advancement opportunities

Recruitment Process

We've made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

📌 Technical Service Representative (Moncton)
🏢 Atlantic Lottery
📍 Moncton