Lead frontline GTS operations in office at FedEx, applying operational analysis and employee leadership during the Monday-to-Friday morning shift.

The GTS Operations Supervisor manages assigned staff and day-to-day operations while supporting FedEx’s Safety Above All Culture. This supervisor assists with planning, staffing, training, process improvement, customer problem resolution, audits, and quality oversight. The position also supports administrative compliance with FedEx policies, procedures, and governmental regulations.

Key Responsibilities:

- Manage assigned staff, productivity, coaching, training, and performance evaluation
- Assign work and provide timely operational updates to management
- Monitor GTS accounts, conduct audits, and communicate with clients
- Resolve customer, billing, quality,



and recurring complaint issues
- Lead meetings and execute action plans for improved metrics

Requirements:

- College degree and required CCS designation
- Two years FedEx GTS, Customs, senior hourly, or related supervision experience
- Thorough knowledge of applicable clearance systems
- Ability to complete required training and maintain DG certification
- Ability to lift 70 pounds and maneuver packages up to 150 pounds

Bring GTS supervision, clearance systems knowledge, employee development, and customer resolution expertise to FedEx operations.

📌 FedEx GTS Operations Supervisor (Richmond)
🏢 FedEx
📍 Richmond