Disability Management and Claims Advisor

Job Title

Disability Management and Claims Advisor

Competition Number

Posting Open Date

Posting Close Date

Job Location

City Hall

Department/Division

Employee Development Safety & Health

Job Family

Excluded/Management

Job Category

Human Resources

Job Description

DISABILITY MANAGEMENT AND CLAIMS ADVISOR

Temporary Full Time – Three Year Term - (Exempt)

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningfulcareer opportunities to make a difference within the local community. As one ofBritish Columbia’s largest and most dynamic municipalities, Coquitlam is hometo a diverse and rapidly evolving community of more than 170,000 residents.Located in the heart of Metro Vancouver, Coquitlam combines establishedneighbourhoods, emerging urban centres, rapid-transit connectivity andsignificant new community development with extensive parks, trails and naturalareas. The City is experiencing substantial growth and transformation whilecontinuing to focus on thoughtful city building, sustainable service deliveryand an exceptional quality of life. Our brand is built on managing ourresources in a responsible and sustainable manner while supporting a vibrant,growing regional urban centre. We envision a bright future in Coquitlam that wehope includes you.

Supporting that work means supporting our people. Our Health and Safetyteam brings together professionals committed to preventing injuries, supportingrecovery and helping employees return safely to meaningful work. With anestablished disability management program and strong leadership support, weoffer an opportunity to apply your expertise where your contribution will bevalued.

About You / What WeAre Looking For

You know that effective disabilitymanagement takes technical expertise, sound judgment and strong relationships.You can work through a complex claim, identify practical return-to-work optionsand bring people together around a clear plan. You approach sensitiveconversations with empathy and confidence, balancing employee recovery withoperational needs and the City’s responsibilities as an employer.

We are seeking an experiencedDisability Management and Claims Advisor for a three-year temporary full-time opportunityfocused on occupational WorkSafeBC claims. You will manage workplace injury claimsfrom initial reporting through resolution, coordinate modified duties andgradual return-to-work plans, and represent the City’s interests in complexclaims matters.

Working within our Health and Safetyteam and alongside Human Resources colleagues, you will build relationshipswith employees, supervisors, managers, union representatives, healthcareproviders and WorkSafeBC. You will also contribute to early intervention andprevention initiatives that strengthen our approach to workplace injurymanagement.

Reporting to Manager of Health andSafety,



this role offers the opportunity to take ownership of a specializedportfolio while drawing on the support of an experienced, team-oriented team.

Main Responsibilities

- Manageoccupational WorkSafeBC claims, including reporting, reviewing claiminformation, preparing employer submissions and monitoring decisions and claimprogress.
- Develop,implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders, healthcare providers andWorkSafeBC.
- Maintainregular follow-up to identify barriers, adjust plans and support safe, timelyand sustainable returns to work.
- Reviewclaims decisions and prepare evidence-based requests for relief of costs,review submissions and appeals, as appropriate.
- Providepractical advice to managers, supervisors and employees on occupationaldisability management, accommodation and return-to-work processes.
- Maintainaccurate, confidential case records and monitor claims activity to identifytrends and opportunities for improvement.
- Contributeto the ongoing development and administration of the City’s occupationaldisability management program.
- Supportrelated early intervention, prevention and employee education initiatives incollaboration with the Health and Safety team.

MinimumQualifications

- An undergraduate degree in a related field.
- A minimum of three years of direct experience managing WorkSafeBC claims, including occupational disabilitymanagement and return-to-work cases.
- Strong knowledge of WorkSafeBCclaims processes, the RehabilitationServices & Claims Manual, and relevant legislation and policies.
- Experience developing and coordinating modified work arrangements and gradual return-to-work plans.
- Experience preparing employer submissions and managing complex claims, including matters involving theWorkSafeBC Review Division and Workers’ Compensation Appeal Tribunal.
- Strong written communication, analytical and organizational skills, with the ability to manage competingpriorities and sensitive information.

Preferred Qualifications

- Five or more years of progressively responsibleWorkSafeBC claims management experience.
- Experience working in a unionized environment,preferably within municipal government or another public sector organization.
- A certificate, professional designation or specializededucation in disability management.
- Experience contributing to early intervention, injuryprevention or disability management program improvements.

TheIdeal Candidate

You take an active approachto case management and follow through on commitments. You can assess complexinformation, prepare explicit and persuasive submissions,



and translate technicalrequirements into practical advice.

You build trust whileaddressing difficult issues directly and respectfully. Comfortable working withemployees and leaders across a range of operational settings, you find workablesolutions, maintain appropriate boundaries and recognize when to draw oncolleagues’ expertise. You bring both compassion for the individual andaccountability for moving each file forward.

Why Work With Us

This is an opportunity to join an establishedprogram where safe return to work is a shared priority and leadership supportsproactive disability management. You will work with colleagues who understandthe connection between injury prevention, recovery and the realities ofdelivering municipal services.

Your expertise will help employees stayconnected to their workplace, support managers in finding meaningful modifiedwork and strengthen the services our community depends on. Over the three-yearterm, you will also have opportunities to contribute ideas and improvementsthat extend beyond individual claims.

What We Offer:

This is an excludedposition with an annual salary range of (Band 4) $117,341 – $131, Rates). The rate of pay will be determined based on a variety of factorsincluding qualifications, knowledge, experience and skills.

This is an opportunityto join a progressive and growing municipality and an accomplished executiveteam committed to serving a diverse and evolving community. The City supportscontinuous learning and leadership development and provides opportunities foremployees at all levels of the organization to grow professionally andcontribute meaningfully to public service.

The City offers a comprehensive total rewards package, including an attractive vacation andextended benefits program and participation in the Municipal Pension Plan.There is also an opportunity to participate in the City’s earned day off/flexday program. The position is based in Coquitlam, with flexible and hybrid workoptions available in alignment with the responsibilities and operationalrequirements of this senior leadership role.

Accessibility / Equal Opportunity Employer

The City of Coquitlamis proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As anorganization we are committed to creating an inclusive work environment tosupport our growing and diverse work force. To learn more about what equity,diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you requireadditional assistance or an accommodation, please contact our team forconfidential support. Staff can also provide in-person support if required.

Applicants under consideration may be required to undergo and submit anacceptable police information check.

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📌 Disability Management and Claims Advisor (Coquitlam)
🏢 Coquitlam
📍 Coquitlam