Insurance Bureau of Canada (IBC) is looking for a part time (casual) Consumer Information Officer to provide the public with general insurance information by directly handling consumer inquiries with respect to property and casualty insurance.Duties and ResponsibilitiesContribute to public awareness by assisting consumers on matters relating to insurance coverage and claims, across the countryMaintain a high degree of technical knowledge by monitoring legislative changes, policy changes, coverage and general industry informationResponding to and tracking public inquiries via telephone and e-mail relative to property and casualty insurance in a timely mannerParticipate in monthly meetings and occasional training sessionsRecord and follow-up on all consumer inquiries as necessaryAlert manager on changes impacting the Consumer Info Centre including market trendsManage a high volume of inquiries after severe weather events providing general insurance informationQualificationsProven track record with a minimum 20 years' experience in the property and casualty insurance industryUnderstanding of all aspects of property and casualty insurance, Canada wideProblem solving and coping skills,



with adaptability to frequent changeStrong written and oral communication skillsProficient in Microsoft Word and OutlookProfessional and pleasant telephone mannerInsurance industry designations an assetAbility to speak French is an assetIBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.IBC welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact Medina Kadija at [email protected]. IBC will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.Please be advised that only those applicants who are selected for interviews will be contacted.

📌 Consumer Information Officer (Edmonton)
🏢 IBC
📍 Edmonton