Support Calgary’s homelessness response through HMIS user support, training, and data quality validation at Calgary Homeless Foundation. Work with agencies and community partners.

Reporting to the Manager, HMIS, this specialist supports more than 900 HMIS users across the Homeless Serving System of Care. The work combines software application support, documentation, workflow assessment, and continuous improvement. Collaboration with Data & Analytics and Program & Evaluation teams strengthens system use and data collection.

Key Responsibilities:

- Monitor helpdesk tickets and respond to user requests
- Support HMIS configuration, implementation, and agency training
- Validate data quality and instruct users on corrections
- Assess program workflows to optimize HMIS use




- Maintain process, training, and policy documentation

Requirements:

- Post-secondary human services or information management credential, or equivalent experience
- Two or more years supporting software applications or customers
- Robust verbal and written communication skills
- Ability to explain technical concepts to non-technical audiences
- Microsoft Outlook, Word, Excel, and PowerPoint proficiency

Apply HMIS support, training, data validation, and communication skills to strengthen Calgary’s homeless-serving system of care.

📌 HMIS Support Specialist Calgary
🏢 Calgary Homeless Foundation
📍 Calgary