The Manager, Hospital to Home and Clinical Programs is accountable for leading a dedicated service team in delivering seamless and timely care that meets the unique needs of clients transitioning from hospital to home, as well as those receiving community-based services. The Manager ensures the team effectively plans, organizes, implements, and delivers high-quality, responsive, and integrated care.

The Manager supports the success of the transitional care program, while also ensuring continuity and excellence across broader clinical services. The Manager develops and retains a high-performing team of front-line staff, providing strong leadership and operational oversight. This includes driving the adoption of effective systems and business processes, supporting clinical accountability, and fostering a collaborative and positive workplace culture.

We are looking for:

A Full-Time Permanent Manager, Hospital to Home and Clinical Programs

Hours of Work:

Monday – Thursday: 8:30AM to 4:30PM, Friday: 8:30AM to 3:30PM. This is a hybrid work from home role. On-Call is required.

Reports to:

Director, Client Services

Compensation

Hiring Salary Range: The salary for this role ranges from $80,000 to $110,000 per year, depending on your skills and experience.

Circle of Care Benefits:

Hybrid Environment:

This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule. Ourmain officeat 4211 Yonge Street has subsidized underground parking and islocatedconveniently on the subway line and GO transit.

Health and Dental Benefits:

A robust benefits plan with comprehensive health, dental,



paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan:

As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development:

We support your continued growth and learning through paid training and professional developmentopportunities throughout your career.

Excellence and Quality Improvement

- Manage relationship building and rapport with external partners.
- Provide skilled leadership to the service team members and ensure employees are fulfilling their mandate and accountabilities.
- Ensure that clients and their families experience high-quality, responsive healthcare service and goal-based outcome.
- Implement quality assurance and improvement programs, processes, and accountability for the team.
- Work closely with the Quality team to ensure timely and accurate data collection, reporting to Sinai Health, as part of ongoing program evaluation and improvement.
- Conduct documentation audits to ensure compliance with clinical and reporting standards.
- Support the development and implementation of professional practice guidelines and standards across client services.
- Monitor program indicators, including time to first service, missed care, client experience,



and length of stay use where data is available.
- Translate audit findings, client feedback, and performance trends into improvement plans with assigned responsibilities and timelines.
- Report program performance, emerging risks, and corrective actions to the Director and relevant partners.

Leadership & Change Management

- Actively develop and foster trust-based, collaborative partnerships with external key organizations, including OHAH, funders, and hospitals.
- Lead weekly huddles with the Sinai Health team to provide updates on active H2H clients and discuss care plans and barriers.
- Participate in case conferences with patients and families where necessary to ensure transparent care coordination.
- Support smooth patient discharges and transitions to Ontario Health at Home, self-care, or long-term care.
- Identify opportunities to demonstrate Circle of Care’s service assets and commitment to excellence to key partners and funders.
- Lead and resolve client or family escalations, participating in challenging conversations to support service recovery and continuous improvement.
- Lead recruitment, onboarding, performance reviews, and staff development with HR
- Set clear performance expectations and address practice or performance concerns through coaching and follow-up.
- Develop succession plans and strengthen team capability
- Complete regular risk assessments to identify operational risks, service gaps, and anticipated increases in staffing requirements.
- Collaborate with Finance to review program demands, assess financial implications, and develop proposals to support additional staffing and resource needs.

📌 Manager, Hospital to Home and Clinical Programs (Toronto)
🏢 Circle of Care, Sinai Health
📍 Toronto