Description Manage customer warranty inquiries, claims, and service-related issues in a timely and professional manner.

Respond to customer inquiries via phone and email, providing accurate information and effective solutions.

Coordinate with suppliers regarding warranty claims and product-related concerns, including skis, boots, and related products.

Track and follow up on outstanding warranty claims to ensure prompt resolution.

Address customer concerns professionally and work toward positive outcomes that enhance customer satisfaction.

Maintain accurate records of warranty claims, customer communications, and service requests.

Process and manage customer correspondence and other administrative duties as required.

Collaborate with internal teams and external partners to resolve customer issues efficiently.

Provide exceptional customer service while maintaining a professional and positive attitude.

Requirements Previous experience in customer service, administration, retail, or a related field is considered an asset.

Robust customer service skills with professional telephone etiquette.





Excellent written and verbal communication skills.

Confident problem-solver with the ability to handle customer concerns effectively and professionally.

Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.

Ability to prioritize workload and meet deadlines in a fast-paced environment.

Proficiency with Microsoft Office and general computer applications.

Positive attitude, strong work ethic, and a commitment to delivering outstanding customer experiences.

Corporate Culture Competitive compensation of $21.00 per hour.

Full-time, permanent employment.

Vacation and health benefits.

Supportive team environment and on-the-job training.

Opportunity to develop customer service, warranty administration, and problem-solving skills within a growing organization.

If you are an organized and customer-focused professional who enjoys helping clients and finding solutions, we encourage you to apply for this exciting opportunity.

📌 Warranty & Customer Service Representative - Sporting Goods/Apparel (Edmonton)
🏢 JRoss Recruiters
📍 Edmonton