At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process.

Time Type: Part time Employee Group: Staff Job Category: Food and Culinary Services Employment Type: Permanent Department: Food Services - Area B Operations Hiring Range: $56,494.16 - $70,617.70

This posting is for an existing vacancy. 2 positions These positions work 33 weeks per year (35 hours per week) Normally from September to April. The internal posting deadline for this position is November 5th at 11:59 PM This position is contingent on funding. Anticipated hiring ranges: USG 5: 51,306 - 64,133 USG 6: 56,494 - 70,617

Primary Purpose

Assist with the management of one or more UW Food Service units, consistent with departmental objectives, University policies, procedures and CUPE 793 Collective Agreement.

Key Accountabilities

- Assist with hiring, training, motivating and performance management of full time and part-time hourly staff within assigned unit(s).
- Ensure that areas of the business are covered with the necessary number of staff and the correct skillset.
- Assist with the scheduling of part-time and student employees.
- Promote student employment on campus.
- Assist with day-to-day operations.
- Take initiative to carry out assigned duties with minimal supervision.
- Ensure all health, safety, sanitation,



maintenance standards and franchise agreements are met.
- Supervise the preparation of all products in an efficient manner to handle daily requirements; ensure all food prepared is of the highest quality, and overproduction is kept to a minimum to avoid waste.
- Oversight of licensed events as required.
- Assist with supply ordering, inventory control, cash controls and security of all storage and servery areas.
- Ensure proper turnover of food and material minimizing waste.
- May be required to work in other UW Food Services units as needed.
- In the absence of the Manager/Supervisor, oversee the day-to-day operations of the assigned unit(s).

Fulfill Administrative duties in a timely and accurate manner

In close cooperation with the department administrative office, and as directed, handle a variety of tasks of an administrative nature. This will include creating payroll records for employee’s shifts, charge vouchers, cheque requests, invoices, vacation schedules, sick leave and other duties as assigned.

Financial Responsibilities

Evaluate financial reports and take corrective action where necessary.

Contribute to the delivery of a positive customer experience

- Provide input into continual improvement in customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere.




- Maintain high customer service levels by initiating improvement tactics training and coaching staff as needed.
- Interact with customers to handle a variety of customer service issues.
- Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty.
- Assist in the implementation of new menu items and promotional materials.
- Assist as needed in planning, controlling and execution of special projects, renovations and program introductions.
- Actively participate in departmental and other related committees as needed.

Required Qualifications

Education

A diploma in Food and Beverage management or equivalent work related experience.

Smart serve certified Experience.

- Several years' recent experience in hotel, quick service or institutional food service environment.
- Experience supervising in a unionized environment and working with student employees.
- Inventory and cash controls, food and labour cost control and providing exceptional customer service.
- Experience in supervising food preparation an asset.

Knowledge/Skills/Abilities

Proven ability to work with a minimum of supervision in a rapid paced, customer oriented environment.

Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral).

Proficient in the use of common computer software programs.

Valid G class driver's license.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to

📌 Assistant Supervisor (Canada)
🏢 University of Waterloo
📍 Canada