Empathia AI is an AI-driven healthcare startup transforming how physicians can optimize their clinic workflow. Founded by Caltech and Stanford alumni, our interdisciplinary team brings together expertise in healthcare, artificial intelligence, technology, and entrepreneurship.

Our mission is to leverage AI to reduce administrative burdens on clinicians, improve physician well-being, and enable more meaningful patient-doctor interactions.

Empathia AI is one of the few AI scribe solutions approved for use in British Columbia hospitals. Founded in 2023 and headquartered in Pasadena, California, with offices in Vancouver and Toronto, we are rapidly expanding our presence across North America.

We are committed to fostering a diverse, mission-driven, collaborative, and customer-first culture.

About Empathia AI

Empathia AI is an AI-driven healthcare startup transforming how physicians can optimize their clinic workflow. Founded by Caltech and Stanford alumni, our interdisciplinary team brings together expertise in healthcare, artificial intelligence, technology, and entrepreneurship.

Our mission is to leverage AI to reduce administrative burdens on clinicians, improve physician well-being, and enable more meaningful patient-doctor interactions.

Empathia AI is one of the few AI scribe solutions approved for use in British Columbia hospitals. Founded in 2023 and headquartered in Pasadena, California, with offices in Vancouver and Toronto, we are rapidly expanding our presence across North America.

We are committed to fostering a diverse, mission-driven, collaborative, and customer-first culture.

Position Overview

As a Physician Acquisition Liaison,



you will play a key role in growing Empathia AI's physician and clinic network by actively engaging healthcare professionals and driving adoption of our AI medical assistant.

This is a hands-on, field-based role focused on building relationships with physicians and clinics, introducing them to Empathia AI, and guiding them through the entire onboarding and implementation process.

You will take ownership of the customer journey, from initial outreach and product demonstrations to successful implementation and active product usage. You will also work closely with our Customer Success and Product teams to share physician feedback, address implementation challenges, and improve the customer experience.

Your primary objective is to acquire new physicians and ensure they successfully integrate Empathia into their daily clinical workflows.

Key Responsibilities

Physician Acquisition & Engagement

- Proactively identify, contact, and engage physicians, clinics, and healthcare organizations to drive adoption of Empathia AI.
- Conduct outbound calls, personalized emails, clinic visits, and product demonstrations to generate interest and acquire new users.
- Build and maintain solid relationships with physicians, clinic administrators, and healthcare decision-makers.
- Identify opportunities for growth within assigned territories and healthcare networks.
- Represent Empathia AI at local workshops,



medical conferences, and industry events.

Onboarding & Implementation

- Lead physicians and clinics through the entire onboarding and implementation process, from initial engagement to active product usage.
- Provide hands-on product demonstrations, account setup assistance, and training.
- Help physicians integrate Empathia into their existing clinical workflows.
- Proactively follow up with physicians to ensure successful implementation, address challenges, and encourage consistent product usage.
- Coordinate with the Customer Success team to provide ongoing support and ensure a smooth transition following implementation.

Physician Adoption & Customer Feedback

- Drive the conversion of prospective physicians into active users of Empathia AI.
- Monitor onboarding progress and physician engagement to identify opportunities to improve adoption.
- Identify barriers to implementation and work collaboratively with internal teams to resolve them.
- Gather and communicate feedback from physicians and clinics to the Customer Success and Product teams.
- Recommend improvements to outreach, onboarding, and implementation processes based on customer experiences.

Performance & Reporting

- Maintain an active pipeline of prospective physicians and clinics.
- Track and report on outreach activities, product demonstrations, onboarding progress and new active users.
- Meet established targets for physician acquisition and product adoption.
- Maintain accurate records of customer interactions and implementation progress in CRM systems.

Qualifications

We welcome applications from recent graduates and early-career prof

📌 Physician Engagement Specialist (Vancouver)
🏢 Empathia AI
📍 Vancouver