Generative AI support and M365 expertise define this Level 2.5 analyst position. Serve end users across channels while documenting every query carefully.

The AI Support Analyst provides front-line assistance across the firm’s AI portfolio. You will resolve common and intermediate issues, escalate complex engineering matters, and own one product as point of contact. The position also supports Level 3 engineering, QA testers, and knowledge development.

Key Responsibilities:

- Answer AI questions through tickets, channels, email, and direct queries
- Capture queries and resolutions in structured knowledge documentation
- Resolve common issues and escalate complex engineering issues
- Reproduce issues, gather evidence, and validate fixes
- Maintain FAQs,



self-help content, and how-to guidance

Requirements:

- Experience in enterprise technical, service desk, or application support
- Familiarity with M365 and strong interest in AI products
- Experience using ServiceNow, Jira, or Confluence
- Robust verbal, written, and end-user communication skills
- Experience reading and writing technical documentation

Apply technical support, structured documentation, and AI product knowledge across the firm’s portfolio while supporting users and engineering teams.

📌 Generative AI Support Analyst (Montreal)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Montreal