Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join the OCC and Planning team at Flair as a Supervisor, Departure Control Systems, where you will play a key role in overseeing daily Departure Control operations to ensure accurate, compliant, and efficient passenger processing and flight close-out activities. Reporting to the Manager, Passenger Operations and Recovery, you will provide leadership and direction to the Departure Control Coordinators (DCCs), manage workloads, monitor performance, and act as the first point of escalation for DCS, APIS, travel documentation, government messaging, and passenger-processing issues. You will work closely with the Duty Officer, Airports, IT, Security, Flight Operations, Crew, ground handlers, and other operational stakeholders to resolve issues, maintain regulatory compliance, and support smooth flight operations. This role requires strong leadership, technical knowledge, sound decision-making, and the ability to manage multiple priorities in a fast-paced operational environment. The position requires rotating shifts, including days, evenings, nights, weekends, and statutory holidays, to support our 24/7 operations.

This is a full-time, in office position that is based at our Toronto (YYZ) office.





A Day In The Life

- Provide direct day-of leadership, coaching, work assignment, and workload management for Departure Control Coordinators.
- Act as the first point of escalation for DCS, APIS, travel-document, passenger-processing, government-messaging, and flight close-out issues.
- Monitor staffing, attendance, shift coverage, qualification status, handovers, and operational readiness.
- Ensure DCCs work from the confirmed Duty Officer operating plan and understand current flight, station, system, and regulatory priorities.
- Monitor Airline Choice and associated interfaces for system health, data integrity, flight readiness, transmission failures, and unresolved exceptions.
- Ensure required passenger and crew data, government messages, responses, corrections, and manual submissions are completed within applicable timelines.
- Provide immediate technical guidance for rejected or unresolved APIS records, passenger vetting responses, document-entry issues, and complex passenger exceptions.
- Oversee DCS support to stations for check-in, document entry, boarding, passenger reconciliation, seat configuration, aircraft registration, and flight close-out.
- Coordinate functional response during DCS, APIS, reservation, interface, or connectivity outages and ensure approved business-continuity procedures are used and documented.
- Escalate material safety, security,



regulatory, passenger, data-integrity, system, or departure-readiness risks to the Manager and Duty Officer without delay.
- Maintain clear shift handovers identifying active exceptions, failed messages, manual processes, open actions, owners, and deadlines.
- Conduct quality reviews, identify recurring errors or weak controls, and coordinate corrective action, coaching, or process improvement.
- Support training, recurrent qualification, onboarding, and cross-training of DCCs and qualified secondary PDC resources.
- Maintain approved procedures, checklists, templates, contact lists, escalation pathways, and operational reference material.
- Maintain active oversight of APIS submissions and government response messages for applicable passenger and crew movements.
- Confirm required pre-departure, departure, and post-departure messages are transmitted accurately and within required timelines.
- Monitor applicable Canadian passenger-data and security-vetting requirements, including Interactive API and Passenger Protect Program processes.
- Monitor applicable U.S. Secure Flight, CBP APIS, and other passenger or crew vetting requirements for transborder operations.
- Maintain working awareness of passenger and crew data requirements for Mexico, the Caribbean, and other international destinations served by Flair.
- Ensure incomplete, rejected, duplicate, mismatched, or unresolved passenger and crew records are identified and actioned before departure.
- Oversee resolution calls and complex government-response cases and ensure final actions are accurately documented.
- Ensure manual APIS procedures are current, controlled, available, and used cor

📌 Supervisor, Departure Control Systems (Toronto)
🏢 Flair Airlines
📍 Toronto