The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer experience. This role manages the full order lifecycle from quotation through delivery, coordinates closely with internal operations and supply chain teams, and provides data-driven insights to support forecasting and sales growth. The position combines customer-facing responsibilities, analytical reporting, and cross-functional collaboration to grow revenue, enhance customer satisfaction, and support strategic sales initiatives.

Responsibilities

- Drive business development by saturating existing customer accounts and proactively identifying additional business opportunities within the aerospace sector.
- Manage and grow customer relationships across assigned aerospace accounts through regular communication, on-site customer visits, and proactive engagement.
- Serve as the primary point of contact for customer inquiries, issues, and service requests, ensuring timely responses and a high level of customer satisfaction and retention.
- Process sales orders accurately, verify inventory availability, and manage orders throughout the entire lifecycle from entry to fulfillment and delivery.
- Coordinate with Operations, Procurement, and Finance to resolve stock shortages, supply challenges, and delivery issues, ensuring customers receive timely and accurate information.
- Maintain an accurate order book and provide transparent visibility into current and future customer demand to internal stakeholders.
- Analyze customer consumption data, purchasing trends, and part performance to support demand forecasting and identify growth opportunities within existing accounts.




- Prepare quotations, forecasts, reports, and sales performance metrics using Excel and CRM systems to support data-driven decision-making.
- Maintain up-to-date CRM records, including customer information, forecasts, communications, trip reports, and detailed account activity.
- Identify account growth opportunities, provide market insights, and contribute to sales performance initiatives aimed at increasing revenue and profitability.
- Support the VP of Sales and the Business Development team with pipeline visibility, forecasting, operational reporting, and strategic projects.
- Contribute to process improvement initiatives that enhance operational efficiency, order management accuracy, and overall customer experience.
- Collaborate with cross-functional teams, including Operations, Procurement, and Finance, to align customer requirements with internal capabilities and ensure seamless service.
- Provide inside sales support, including quoting, order entry, and customer follow-up, to ensure timely responses and a professional customer experience.
- Use data and reporting tools to monitor account performance, identify trends, and recommend actions to support sales growth and customer retention.
- Proven experience in Account Management, Customer Success, or Inside Sales, with a focus on managing and growing customer relationships.
- Background in aerospace,



aviation, MRO, manufacturing, or industrial distribution, with familiarity in working with technical products and complex supply chains.
- Demonstrated experience managing customer orders, including order entry, order processing, inventory checks, and coordination across the supply chain.
- Experience coordinating with operations, procurement, and finance teams to resolve stock shortages, supply issues, and delivery challenges.
- Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and the ability to create and interpret reports and forecasts.
- Strong customer service orientation with the ability to handle inquiries, resolve issues, and maintain a professional and responsive communication style.
- Experience with CRM systems to manage customer information, activity tracking, and sales pipelines.
- Ability to analyze customer consumption data, purchasing trends, and part performance to support demand forecasting and identify growth opportunities.
- Strong organizational skills and attention to detail to maintain order book accuracy and ensure the integrity of customer and sales data.
- Excellent written and verbal communication skills for interacting with customers, internal teams, and leadership.
- Ability and willingness to travel approximately 30% of the time, including multi-day trips, to visit customers and support account growth.

Additional Skills & Qualifications

- Engineering knowledge or a strong interest in engineering concepts, particularly related to aerospace or industrial products.
- Experience or familiarity with Power BI or similar business intelligence tools for data visualization and reportin

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