Role Responsibilities Are you a customer-focused individual who thrives in a quick-paced, public-facing environment? Do you excel at building positive relationships, staying organized under pressure, and providing exceptional service to the public? If this sounds like you, we want you to join our team! As a Resolution Services Program Support , you will assist the daily operations of the Resolution Services Programs to ensure their effective delivery while serving as a frontline representative of Alberta Justice.

You will play a key role in the following: Answering general inquiries from internal and external stakeholders and clients in person, by telephone, and through written correspondence regarding Resolution Services programs and related policies and procedures.

Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers while considering available infrastructure, and resources, including managing reschedules and cancellations.

Completing administrative duties, including preparing and filing documents and correspondence on behalf of Resolution Services programs to facilitate court procedures and act as a liaison with program stakeholders.





Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure program information and statistics are easily accessed.

As the ideal candidate, you will bring: A strong commitment to serving Albertans by providing support and information to the public in a calm, respectful, and professional manner.

Well-developed interpersonal skills, with an emphasis on building and maintaining positive relationships with colleagues, court personnel, stakeholders, and leadership.

The ability to work effectively in a team environment by contributing to team objectives and assisting with the workload of others.

Excellent oral and written communication skills with strong active listening abilities.

The ability to remain agile in a fast-paced environment by effectively prioritizing competing demands and applying strong organizational skills.

The ability to use initiative, work independently, and exercise sound judgment when handling day-to-day operations and emerging situations.

The is provided for further details on this position.

📌 Mediation Program Support (Calgary)
🏢 Government of Alberta
📍 Calgary