Main Activities: Provides input and develops recommendations for process and customer service improvements.

Monitors inbound fraud queue and service our clients.

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents actions and information found throughout the investigation to develop and maintain account/case files.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.





Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Broader work or accountabilities may be assigned as needed.

Let's Talk About You ! Post secondary education 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry 2+ years’ customer service experience within the Financial Industry Advanced Microsoft Office (Word, Excel, etc.) skills.

Knowledge of fraud monitoring tools and techniques.

Knowledge of internet, emerging online payment methods and vulnerabilities Process and detail oriented Excellent time management skills Excellent communication and interpersonal skills.

Flexibility required with business hours/days What we offer [For full time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan

📌 Fraud Analyst - Cards (Toronto)
🏢 Equitable Bank
📍 Toronto