30 Oct
|
J M Group
|
Toronto
Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.
Required Skills: Cyara Velocity IVR Test Automation IVR Functional, Integration, Regression, and End-to-End Testing Contact Centre / CCaaS Testing Genesys Cloud CX (Preferred) Call Flow Validation, DTMF, Speech Recognition, and Call Routing Telephony Protocols: SIP, Call Transfers, and Queue Handling Test Planning, Test Case Design, and Defect Management SIT, UAT, and Production Validation Nice to Have: Genesys Architect and ACD Skills-Based Routing API Testing and CI/CD Tools Cyara Cruncher, Pulse, ASR/TTS Multilingual IVR and Agile/Scrum
📌 Bilingual IVR Automation tester (Toronto)
🏢 J M Group
📍 Toronto