Manulife is a leading international financial services provider, helping people make decisions easier and lives better.

Help shape the future you want to see — and discover that better can take you anywhere you want to go.
**Position Responsibilities**
Support the end-to-end operational lifecycle of private market investments, including capital calls, distributions, investment fundings, expense payments, reimbursements, and other cash movements such as tax payments, management fees, and interest payments.

Request, validate, and coordinate complex investment and cash transactions, ensuring appropriate supporting documentation, approvals, and compliance with established operational controls.

Manage and monitor fund and investment cash activity, including bank account balances, incoming and outgoing wires, internal transfers, and deal fundings.

This includes monitoring LP/GP capital call receipts and processing distributions across various bank accounts.

Coordinate wire activity and payment processing, including preparation of wire directives, verification of payment instructions, and adherence to segregation-of-duties and approval controls.

Perform portfolio, cash, and transaction reconciliations and independently lead timely investigation and resolution of operational breaks, discrepancies, and transaction issues with internal teams, custodians, administrators, banks, and other counterparties, often under tight deadlines.

Coordinate corporate action elections with portfolio managers and custodian banks, ensuring selections and instructions are communicated and processed accurately and within required deadlines.

Support banking and liquidity activities, including account administration, cash monitoring, banking platform access, and coordination with custodians and banking partners.

Coordinate operational activities related to fund credit facilities and letters of credit, including funding requirements, fees, compliance documentation, and related reporting.

Monitor fund liquidity and assess upcoming funding requirements to determine whether activities can be funded with available cash or require borrowing under the applicable credit facility.

Partner closely with investment teams, fund administrators, custodians, Treasury, Finance, Infrastructure Operations, and front office teams to support the timely and accurate execution of investment activities.

Monitor operational risks and maintain a strong control environment, including segregation of duties, bank portal entitlements, transaction approvals, documentation standards, and audit and compliance support.

Lead or participate in process improvements, automation, system enhancements, and implementation of new operational workflows to increase efficiency, strengthen controls, and reduce operational risk.

Develop, maintain, and enhance operating procedures, controls, and process documentation across Private Markets Investment Operations, including documentation for new and evolving processes.

Serve as a subject matter resource and escalation point,



providing guidance and cross-training to team members and supporting consistent application of operational processes and controls.
**Required Qualifications:**
Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
5+ years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.

Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies preferred.

Robust understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.

Experience working with investment managers, custodians, fund administrators, and finance teams.

Advanced Excel skills and experience with investment management, accounting, or reporting systems.

Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.

Excellent communication and stakeholder management capabilities.

Professional designations such as CFA, CAIA, CPA, CSC, or progress toward completion are considered an asset.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.





Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Ubicación principal**
Boston, Massachusetts
**Modalidades de Trabajo**
Híbrido
**Se prevé que el rango salarial esté entre**
$73,350.00 USD - $122,250.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)**
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)**
**Derecho al Trabajo**
**Verificación Electrónica (E-**
**Verify**
**)**
**Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)**
Company: John Hancock Life Insurance Company (U.S.A.)

📌 Senior Investment Operations Analyst, Private Markets (Toronto)
🏢 Manulife
📍 Toronto