Job Description
The Business Analyst reports to the Program Director, and works closely with the Project Managers, Subject Matter
Experts (SMEs), clinical and technical teams, and operation leaders to translate business needs into actionable
requirements and deliverables.

The role supports process improvement, solution design, development, and validation,
change management, implementation, testing, training, and readiness activities to ensure the solution developed aligns
with the Bridge Northwest Program objectives and the North West Ontario Digital Health Vision.

Key Responsibilities
• Support project planning and execution by contributing to business analysis deliverables, work plans, and project
documentation.
• Participate in requirements gathering & documentation, process and workflow mapping, system validation, solution
demonstrations, testing, training, and implementation activities.
• Support workshops, interviews, working sessions, and requirements review meetings with clinical, technical, and
operational teams.
• Assist with the development of policies, procedures, training materials, communications, and operational
documentation to support change management, implementation, and adoption of digital tools.

Skills and Requirements
• Post-secondary education in Business Administration, Information Systems, Health Informatics, Computer Science,
or a related discipline, or an equivalent combination of education and experience.
• 3-5 experience in business analysis, requirements gathering,



process improvement, or project delivery.
• Experience gathering and documenting business requirements, process maps, workflows, and business procedures.
• Experience in facilitating workshops, requirements validation sessions, and delivering training to clinical/medical
staff.
• Experience supporting technology implementation, system integrations, or organizational transformation initiatives
is an assets.
• Experience working in healthcare or other complex, multi-stakeholder environments is an asset.
• Familiarity with project management methodologies, business analysis practices, and change management
principles.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment prospect/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Business Analyst (Thunder Bay)
🏢 Insight Global
📍 Thunder Bay