**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
As a
**_Member Technical Staff - Dev

Ex (NKP)_**
at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer.

You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by providing
**_excellent engineering assistance_**
alongside our support organization to our valued customers.

What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem solving, and the ability to learn about the core product both breadthwise and in-depth in the Nutanix Kubernetes Platform area.

We encourage you to apply and be a part of our talented team!
**About the Team**
**Engineering / R&D; at Nutanix**
The Dev-Extension team (“Dev

Ex” for short) at Nutanix is a 70+ person team located primarily in the US and India.

They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level.

The entire company admires their successes, and they have been often recognized in multiple R&D; All Hands.

What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.
**Your Role**
Work as a part of the extended software development team on Software Features/Bugs
Address Customer Escalations to Engineering
Diagnose and debug deep and insidious issues.

Provide workaround and fixes for those issues
Develop automation tools to find bottlenecks and do root cause analysis and corrective action
Engage with customers and support when needed to solve production issues
Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements
Work in NKP related areas like Docker containers, Kubernetes, Nutanix's Management Plane (Prism Central) and its dependent services like MSP, IAM, Object Storage and Self-Service
Perform in-depth troubleshooting of NKP deployment, upgrades, migration, scalability, and networking issues
Design and develop tools to improve debuggability of the product and enhance serviceability




Work closely with SW Development, QA, Documentation and Product Management teams apart from other Dev

Ex teams to deliver high-quality products in a fast-paced environment
Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field-serviceable, and maintainable software components
**What You Will Bring**
Bachelor's in Computer Science with 4-6 yrs of industry experience -OR- Master's in Computer Science with 2-3 yrs of industry experience
Extensive working knowledge of Kubernetes (components, state machine, peripheral modules and workflows like deployment and upgrades)
Love of programming and rock-solid experience in one or more languages: C, C++, Python or Golang, ideally for enterprise-quality software
Extensive knowledge of UNIX/Linux or expertise in Windows
Development experience in file systems, operating systems, hypervisors, networking, distributed systems management
Experience working with virtualization technologies like Linux KVM, VMware, Hyper-V, Xen (KVM and VMware preferred)
Familiarity with OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high- performance, fault-tolerant distributed systems software
Strong written, verbal, and collaboration skills
Team player that works well in fast-paced situations and startup environments
**Work Arrangement**
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment.

Being physically present allows for seamless teamwork and direct access to resources that support your success.

Additional team-specific guidance and norms will be provided by your manager.





The pay range for this position at commencement of employment is expected to be between CAD $132,000 and CAD $198,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Our application deadline is 40 days from the date of posting.

In positive faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer.

Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law.

We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you need a reasonable accommodation, please let us know by contacting Candidate

Accommodation

R [email protected] .

📌 Member of Technical Staff 4 - DevEx (NKP) (Vancouver)
🏢 Nutanix
📍 Vancouver