Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in up-to-date supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. This is a remote position for applicants based in Canada or the US. The Global Account Director is responsible for driving business transformation, long-term value, and growth for Kinaxis' largest global enterprise customers. This role leads the development and execution of global account strategies, leveraging deep expertise in SaaS solutions, end-to-end supply chain management, and strategic consulting. The Global Account Director will influence executive stakeholders, manage complex global relationships, orchestrate cross-functional teams, and collaborate closely with Sales on Next-Sell opportunities. This role is responsible for influencing Net Revenue Retention (NRR) and generating Sales Qualified Leads (SQLs) through strategic opportunity identification.



Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain. Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions. Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives. Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion. Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio. Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth. Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges. Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals.



Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization. Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion. Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction. Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred. 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation. Solid Expertise in Supply Chain Management, including deep knowledge of processes, systems, and industry best practices. Proven ability to identify and qualify expansion opportunities, influencing portfolio NRR and SQL generation while collaborating closely with Sales and Renewals. Proven ability to work with SaaS solutions, leveraging technology to drive business outcomes and optimize supply chain operations. Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health and opportunities, and driving proactive engagement. Project Management Professional (PMP) Certification considered an asset Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required. #Senior ; #Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are availab

📌 Global Account Director (Montreal)
🏢 Kinaxis
📍 Montreal