We're looking for a Senior Product Manager to lead our Voice AI products. Jobber exists to serve small business owners—and our employer brand reflects that mission. Our customers are hard-working, hands-on entrepreneurs in industries like landscaping, HVAC, plumbing, and cleaning. They value reliability, speed, professionalism, and tools that help them work smarter and build stable lives for themselves and their families. Most are in the field, juggling priorities and relying on Jobber to keep their businesses moving. We care deeply about the real impact our product has on their day-to-day operations, their teams, and their communities. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers. For a small home service business, a missed call isn't a missed notification. It’s missed revenue or a customer left in a lurch. You’ll lead the product strategy and execution for Jobber’s Voice products: products designed to help small service businesses to stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder. We are looking for a product manager to take Receptionist from early, high-conviction customers to the majority of small businesses who could benefit from it. Ultimately, you're building a business, not a feature. Jobber’s Voice product answers the phone and takes a message. Then it books the job, follows up on the quote, calls the customer back, and takes action inside Jobber on the service provider's behalf.



Every new capability we ship is a current reason customers depend on us. You'll own the roadmap that takes us from receptionist to something much closer to an office manager. Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily. Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation. Deeply understand small business owners and office managers , synthesizing market, regulatory, and customer data into smart product decisions. Prioritize user and business impact , ensuring every product decision drives value for Jobber’s small business customers. Act as the voice of the customer , especially for small business owners navigating an overflowing inbox. Set the foundation for multi-product strategy , as we incorporate a full suite of communications and scale the business and team Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone. Shipped (and improved) a production LLM or ML feature or product Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines. Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes. A background in telephony or contact center technology — SIP, IVR, call routing,



carrier and number registration. Familiarity with vertical SaaS, SMB, or home and field services. To support this, the role is open to candidates based in one of our hub cities: We design our compensation to reflect each new hire's skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re s

📌 Senior Product Manager, Voice (Kitchener)
🏢 Octopusapp
📍 Kitchener